Shipping Policy

We usually ship items within 24 - 48 hours after confirmed payment. (in business days)

In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees.

In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area. We ship only within the 48 contiguous United States.

We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.If your address in these areas, you should pay extra shipping cost for delivery.

We’ll send you the delivery time by email. For any further information, please feel free to contact us: patioumbrellashop@gmail.com

If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.

Keep in mind:

1. Tracking is not available for orders that are in a Processing status

2. Tracking can take up to 48 hours to update after an order is shipped.

When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:

1. Take pictures reflecting the damage or defect clearly.

2. Then please email us at patioumbrellashop@gmail.com immediately and attach the photos.

3. We will contact you and try our best to find the best solution.

4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.

We process orders Monday-Friday (excluding holidays).

If you place your order after the cutoff times, we’ll process and ship the order the next business day. We do not deliver on Sundays or holidays.

With the surge in demand from shipping companies in the US due to high demand and COVID-19, we are seeing an increase in tracking and scanning issues where shipping companies are picking up shipments from warehouses but the tracking tags are not being scanned correctly when the shipping companies pick them up.

Our carriers are working to eliminate tracking issues and delivery delays.